small business online picture

Small Business need to act properly in social networks

Social networks are the channel that customers are increasingly turning more frequently to express their problems, and even ...
Live Chat Image

Benefits of Live Chat to Business

Mobile consumers opt for online live chat as the first approach to the company when in doubt about their products or services. ...
woman on the phone and online

Improve customer relationships in social networks

Social networks are not a substitute for the current customer tools; but a useful supplement that can help improve customer ...
big data and its application

Small Business missing out on Big Data benefits -Study

Big data has been described by companies as an opportunity to increase profits, and use the information gained to improve ...
Customer Experience in the shop

Taking the customer experience to the next level

The client takes more than ever the centre of every business strategy. Their experience and level of demand leads us to work ...
Mobile Commerce in the shops

Mobile Commerce being neglected by traders-Research

E-commerce is no longer just a matter of a computer, an internet connection and an eager consumer buying. The boom of tablets ...
Customer experience in a retail environment

Is it really a priority for retailers to improve their customer experience?

Retailers do not yet meet the expectations of customers in terms of customer experience. Consumers and businesses have differing ...