multichannel customer experience

Small Business Strategy to Selling in Social Networks

How small business can sell more thanks to Social Networks? There are numerous ways to improve sales through social networks, though small businesses need to have a clear strategy when approaching these networks and make sure they are consistent. Promoting ...
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Small business twitter accounts

Small business should have more than once Twitter Account. Why a company should have multiple Twitter accounts? Small business twitter accounts Twitter is a social network of great interest to companies. This is mainly due to the power users ...
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Small Business need to act properly in social networks

Social networks are the channel that customers are increasingly turning more frequently to express their problems, and even launch their criticism. It is an open, public and easily accessible environment; where mismanagement can lead to devastating ...
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Improve customer relationships in social networks

Social networks are not a substitute for the current customer tools; but a useful supplement that can help improve customer satisfaction and expedite the resolution of incidents raised by customers. Guide to improve customer relationships in ...
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Advantages of social media for business

Social networks are an effective tool for online marketing, and these platforms are present in many of the marketing strategies of companies. Advantages of social media for business According to Marketingquery, 92% of marketers think that social ...
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Is your business ready for social media?

Not all brands and certainly not all SMEs should be on social networks. The use of these channels of communication with the market must come from a strategy that seeks to share content, drive traffic to a particular website, learn more about ...
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Customers want more attention from brands on social networks

Customers and Social Networks Users are increasingly turning to social media as a channel for customer service. The convenience and flexibility of social media is imposed on other routes such as tedious call waiting, or traditional mail. Customers ...